Royal Foam ships with UPS, US Postal Service (USPS), and FedEx. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
We will ship to your billing address. The billing address is the address your bank has on file and the address to which your bank mails your monthly statements. We will ship to a USA address provided you supply complete address information including a telephone number and the address can be verified (to deter credit card fraud and identity theft).
A signature is required for all UPS & FedEx shipments upon receipt.
In most cases, shipments to PO Boxes can only be shipped via US Postal Service. For more information, please email firstname.lastname@example.org
UPS is our preferred shipping vendor. US Postal Service (USPS) shipments cannot be reliably tracked online and may take longer to reach their destination. The process to file a claim for a mislaid parcel is also slower and more cumbersome with USPS than with UPS or FedEx.
To avoid higher than normal shipping and duties charges, orders containing multiple items located in different warehouses will be consolidated in one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email, if your order will be delayed.
If your order contains an item that is not regularly stocked, (usually labeled ‘Special Order’ or ‘Accepting Orders’), you can choose to have it sent separately so the rest of your order is not delayed. If you do, and the item is priced below $500, it will be shipped via USPS no matter what shipping method is selected for the in-stock items.
“Drop-Ship” items will be shipped to us from our supplier before being shipped to you.
Oversized items that don’t fit Parcel Services standards will be shipped via Bax Global-Schenker Logistics via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.
Some items cannot be exported due to manufacturer or government restrictions. You will receive an on-screen notice if you attempt put an item in your shopping cart or check out an order containing items which we cannot send to you.
We do not ship to Iran, Sudan, Cuba, Syria or North Korea.
Orders shipping to Nigeria, Ghana, Uganda and Georgia may be subject to additional verification. We will email you if your order will be delayed.
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Royal Foam reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
RETURNS POLICY: If the product does not reach your expectations then you can return it. You will receive a credit if youR reorder or a refund if damaged or I can not provide a product that you are satisfied with. FREIGHT IS NOT REFUNDABLE. Special orders items that are modified from normal stock items will have a restocking fee of 50% plus freight to ship back to manufacturer, if possible. Not all modified products can be returned to